Privacy policy
Last updated: 26 January 2026
1. Introduction
At Bulk ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our unified communication platform and services.
2. Information We Collect
2.1 Personal Information
- Name and contact information (email address, phone number)
- Account credentials and authentication information
- Billing and payment information
- Company or organization details
2.2 Usage Information
- API usage data and patterns
- Message content and metadata (when processed through our platform)
- Log data including IP addresses, browser information, and access times
- Analytics and performance data
2.3 Technical Information
- Device and browser information
- Cookies and similar tracking technologies
- Integration and webhook data
3. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To provide and maintain our communication services
- Account Management: To create and manage your account and subscriptions
- Communication: To send service-related notifications and support communications
- Improvement: To analyze usage patterns and improve our services
- Security: To protect against fraud and ensure platform security
- Legal Compliance: To comply with applicable laws and regulations
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party providers who assist in delivering our services
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption in transit and at rest
- Regular security audits and assessments
- Access controls and authentication measures
- Secure data centers and infrastructure
- Employee training and access restrictions
6. Data Retention
We retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:
- Account Data: Until account deletion or termination
- Message Data: As configured in your account settings (default: 90 days)
- Log Data: Up to 12 months for security and analytics purposes
- Billing Data: As required by law and accounting standards
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain types of data processing
- Restriction: Request restriction of processing in certain circumstances
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Other legally recognized transfer mechanisms
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, sending you a notification. Changes become effective immediately upon posting.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@ping.africa
Data Protection Officer: support@ping.africa