Terms of service

1. Acceptance of Terms

By accessing or using Bulk's services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms constitute a legally binding agreement between you and Bulk.

2. Description of Service

Bulk provides a unified communication platform that enables businesses to send and receive messages through WhatsApp, SMS, and USSD channels. Our services include:

• WhatsApp Business API integration and management
• SMS messaging services and bulk messaging capabilities
• USSD service creation and management
• API access for developers and integrations
• Analytics and reporting tools
• Team collaboration and management features

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By creating an account, you represent and warrant that you meet these eligibility requirements.

3.2 Account Information

You are responsible for maintaining accurate and up-to-date account information. You must protect your account credentials and notify us immediately of any unauthorized access.

3.3 Business Use

Our services are intended for legitimate business communications only. You agree not to use our platform for spam, fraudulent activities, or any illegal purposes.

4. Acceptable Use Policy

You agree not to use our services to:

• Send spam, unsolicited messages, or bulk messages without proper consent
• Engage in fraudulent, deceptive, or misleading practices
• Violate any applicable laws, regulations, or third-party rights
• Transmit harmful content including malware, viruses, or malicious code
• Harass, threaten, or abuse other users or recipients
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Reverse engineer, decompile, or attempt to extract source code

5. Subscription Plans and Payment

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Plan details, pricing, and features are available on our website and may be updated from time to time.

5.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless expressly stated otherwise
• We may change our pricing with 30 days' notice
• You are responsible for all applicable taxes
• Failed payments may result in service suspension or termination

5.3 Free Trial

We may offer free trials for new users. Free trials are limited in time and features, and may be subject to additional terms and conditions.

6. API Usage and Rate Limits

6.1 API Access

API access is provided based on your subscription plan. You must use API keys securely and not share them with unauthorized parties.

6.2 Rate Limits

We enforce rate limits to ensure fair usage and service stability. Exceeding rate limits may result in temporary or permanent API access restrictions.

6.3 Usage Monitoring

We monitor API usage for billing, security, and performance purposes. Unusual usage patterns may trigger additional verification or restrictions.

7. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• We process your data in accordance with our Privacy Policy
• You retain ownership of your content and data
• We implement appropriate security measures to protect your data
• You are responsible for obtaining necessary consents for message recipients

8. Service Availability and Support

8.1 Service Level

We strive to maintain 99.9% uptime for our services. However, we do not guarantee uninterrupted access and may need to perform maintenance or updates.

8.2 Support

Support levels vary by subscription plan. We provide documentation, email support, and may offer additional support channels for premium plans.

8.3 Third-Party Dependencies

Our services depend on third-party providers (WhatsApp, telecom operators, etc.). Service disruptions by these providers may affect our services.

9. Intellectual Property

9.1 Our Rights

Bulk and its services, including all intellectual property rights, are owned by us or our licensors. You receive only a limited license to use our services.

9.2 Your Content

You retain ownership of content you submit to our services. However, you grant us a license to process, store, and transmit your content as necessary to provide our services.

9.3 Feedback

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, or consequential damages
• We are not responsible for third-party content or services
• You use our services at your own risk

11. Termination

11.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Termination will be effective at the end of your current billing period.

11.2 Termination by Us

We may terminate or suspend your account immediately for violations of these Terms, non-payment, or other reasons specified in these Terms.

11.3 Effect of Termination

Upon termination, your access to our services will cease, and we may delete your account and data in accordance with our data retention policies.

12. Changes to Terms

We may modify these Terms from time to time. We will provide notice of material changes by posting updated Terms on our website and, where appropriate, sending you a notification. Continued use of our services after changes constitutes acceptance of the new Terms.

13. Governing Law and Disputes

These Terms are governed by applicable international laws. Any disputes arising from these Terms or our services shall be resolved through binding arbitration, except for claims that may be brought in small claims court.

14. Contact Information

If you have questions about these Terms, please contact us: