Skip to content

USSD

Menus that work on every phone, no internet needed

Build USSD services that work on every mobile phone. Ideal for financial services, surveys and customer self-service.

Welcome to Your Brand

  1. 1. Check balance
  2. 2. Pay a bill
  3. 3. Buy a bundle
  4. 4. Talk to us

Reply:

Customers dial your code and pick from your menu.

USSD platform features

Build interactive menus that work on any mobile device.

A team joining hands over a meeting table
  • No data required

    Works on every mobile phone, even basic feature phones.

  • Instant response

    Interactive sessions that answer as soon as the customer replies.

  • Interactive menus

    Build menus with as many levels as your service needs.

  • Session records

    See every session and what customers chose, in the console.

USSD use cases

Serve customers who are offline as well as online.

Mobile banking and payments

Enable financial transactions without internet connectivity.

  • Balance inquiries
  • Fund transfers
  • Airtime purchase
  • Bill payments

Surveys and voting

Collect data and run polls with instant results.

  • Customer feedback
  • Market research
  • Elections and polls
  • Event registration

ISP self-service

Let customers manage their accounts over USSD.

  • Data balance check
  • Package upgrades
  • Payment processing
  • Support requests

Service delivery

Give customers instant access to your services.

  • Product inquiries
  • Order placement
  • Status tracking
  • Customer support

How USSD works

Simple for customers, powerful for your business.

  1. Customer dials your code

    They dial your shortcode, for example *123#, from any phone.

  2. They pick from your menu

    Your menu appears on screen and they reply with a number.

  3. Your service answers

    Balances, payments or information come back straight away.

Launch your USSD service

Apply for a shortcode and build your menus in the console. We help you through the setup.